Developing user-focused library services: EIFL webinar on participatory design

What do your users want from your library? How can you improve library spaces, services and technology to meet their needs?

Participatory design is an effective methodology that enables you to research the behaviour and requirements of your library users, and to respond to their needs.

Over 35 people from 15 countries attended the EIFL webinar on Facilitating Participatory Design on 26 April 2012.

Nancy Fried Foster gave a clear and insightful presentation on what participatory design is, why it’s important, and how to do it (including personnel and other resources).

Sania Battalova provided an excellent case study on participatory design in action at the American University of Central Asia in Kyrgyzstan.

You can listen to the recording of the session here. You can download the slides here.

About the presenters:

Nancy Fried Foster, an anthropologist from the University of Rochester (USA), has wide-ranging experience of helping librarians around the world to improve their services through an innovative collaborative user-centered design process. Nancy facilitates participatory design of eXtensible Catalog and other software and library projects at the University of Rochester’s River Campus Libraries.

Sania Battalova is Director of Information Resources and Technology of the American University of Central Asia (Kyrgyzstan) where she supervises and manages university information technology and library resources. Sania has served two terms as a president of the Kyrgyz Libraries Information Consortium and is currently vice-president. She is also the EIFL country coordinator for Kyrgyzstan.

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