[EIFL-licensing-news] Developing user-focused library services - free EIFL webinar on Thursday 26 April

[Susanna Lob]

What do your users want from your library? How can you improve library spaces, services and technology to meet their needs?

Find out by attending the free EIFL webinar on Participatory Design on Thursday 26 April.

The workshop will focus on how to engage library users in making change happen at your library. Whether it is a service you want to change, or an aspect of the library's technical infrastructure, Participatory Design methodology can help you to ensure that you give the library users exactly what they need. 

You can find out more about what Participatory Design is at http://en.wikipedia.org/wiki/Participatory_design. Alternatively register for the workshop and find out for yourselves!

When? Thursday 26 April 2012 starting at 11.00 UTC (12.00 London/Yaoundé, 14.00 Nairobi/Kyiv, 16.00 Tashkent/Maldives).  You can check what time this is in your country by  going to www.timeanddate.com/worldclock/ which shows UTC beneath the list of cities.  Please note that the workshop will run for 90 minutes.

Where? Online

Who are the presenters?

·         Nancy Fried Foster, an anthropologist from the University of Rochester (USA), has wide- ranging experience of helping librarians around the world to improve their services through an innovative collaborative
user-centered design process. Nancy facilitates participatory design of eXtensible Catalog and other software and library projects at the University of Rochester’s River Campus Libraries. 

·         Sania Battalova is Director of Information Resources and Technology of the American University of Central Asia (Kyrgyzstan) where she supervises and manages university information technology and library resources. Sania has served two terms as a president of the Kyrgyz Libraries Information Consortium and is currently vice-president.  She is also the EIFL country coordinator for Kyrgyzstan.

What will the webinar cover?

·         What participatory design is, and why it's an effective tool to research library user behaviour and modify library user space and technology in light of the research. 

·         Participatory design in action: a case study from the American University of Central Asia, Kyrgyzstan. 

·         Issues to consider in planning a participatory design project, including personnel and other resources.

Who should attend?

Library directors, librarians and IT staff interested in developing user-focused services.

How do I register?

Email rebecca.neilson [at] eifl.net <mailto:rebecca.neilson at eifl.net> providing the following:

·         Your name: 

·         Your job title: 

·         Your institution: 

·         Your country: 

·         Your EIFL affiliation:

Please state Participatory Design in your message.

As usual, places are limited and priority will be given to people from EIFL member countries.

You can go to www.instantpresenter.com/systemtest at any time to check if
your computer will be able to access the sessions successfully. 

You do not need to have a microphone as we will be taking questions only via the text chat facility during the webinar.  

Your questions and comments are encouraged and welcomed.

Best wishes

Susanna Lob
EIFL-Licensing Programme Manager
email susanna.lob at eifl.net | mobile +44 (0) 7917 414407 | skype susannalob
www.eifl.net
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