The library’s service for the long-term unemployed people aged over 40 helped 44 people find work in less than a year (2011/12). This is almost 65% of their 68 trainees (47 women and 21 men). Training combines desperately-needed computer and internet skills with motivation, confidence-building and counselling. 

The service was initiated with support from the EIFL Public Library Innovation Programme (EIFL-PLIP) in 2011. This two-page case study is based on impact assessment conducted by the library in 2012.